The City of Burbank and Ascencia have partnered together to provide those who are homeless in Burbank a way to be connected to social and supportive services. The Burbank Street Outreach Team is devoted to doing just that. They perform daily outreach in Burbank and provide needs assessments and referrals to services. To reach the Street Outreach Team, anyone can call (818) 254-5885 or (818) 254-5888.
What measures has the City of Burbank taken to address homelessness?
Watch the February 3, 2017 City Council presentation,"Homeless Issues Surrounding Burbank and Possible Solutions" (#5 on the list): LINK
Read the November 18, 2016 Staff Report on Homelessness: LINK
How many homeless people currently reside in Burbank?
Currently there are about 167 people that are defined as homeless within the City of Burbank.
What is the current status of a new replacement terminal?
The Burbank-Glendale-Pasadena Airport Authority has estimated that the replacement passenger terminal will open in 2022, based on a timeline of tasks to complete for the project. From 2017 to 2019, the Authority expects to conduct soil testing, update the Airport Layout Plan and submit it for Federal Aviation Administration approval, and complete the Federal National Environmental Protection Act (NEPA) study.
Later this year (2017), the Authority will also begin the public conceptual planning process, with at least six public planning sessions (charrettes). The terminal design and construction phase is anticipated to take place between 2018 and 2022. For more information and details click the following links to the Airport's replacement terminal website:
NextGen is shorthand for Next Generation Air Transportation System. Metroplex refers to metropolitan areas with multiple airports and complex air traffic flows. According the Federal Aviation Administration, NextGen is a comprehensive suite of state-of-the-art technologies and procedures that enable aircraft to move more directly from Point A to Point B. A major component is the replacement of radar with a modern satellite based system as the primary means by which air traffic controllers track and manage aircraft.
According to the FAA, the implementation of NextGen at the Hollywood Burbank Airport will not change existing traffic patterns, and no alterations to the basic arrival and departure patterns are planned. In addition, aircraft heavier than 12,500 pounds are restricted from departing to the east because of the FAA’s required separation standards between aircraft and the Verdugo Mountains. This restriction will remain even when the existing terminal is removed.
What is Measure B?
Measure B is a voter approved initiative that requires any agreements or approvals by the City Council for the Bob Hope Airport’s 14 gate replacement terminal project must be approved by the voters.
[Added by Ord. No. 3541 (Measure B approved by the voters on 11/7/00), eff. 5/24/00.]
What is the Airport Authority?
The Bob Hope Airport is owned by the Burbank-Glendale-Pasadena Airport Authority (Authority). The Authority is a separate legal entity that is made up of the three cities of Burbank, Glendale and Pasadena; each city appoints three (3) members to a Commission, which is the governing body of the Authority. The creation of the Authority, powers of the Authority, make-up of the Commission and the administration of the Commission is itself dictated by an agreement entered into by the three (3) cities; sometimes called a JPA for Joint Powers Agreement.
What is a Joint Powers Agreement (JPA)?
Joint powers are exercised when the public officials of two or more agencies agree to create another legal entity or establish a joint approach to work on a common problem, fund a project, or act as a representative body for a specific activity.
What is the Adjacent Property?
The Adjacent Property is land owned by the Airport Authority that is part of the former Lockheed B-6 property. This property may not be used for airport purposes and the City has an easement over the property preventing its use for airport purposes. The Adjacent Property is approximately 49 acres and is the Airport Authority’s preferred location for the replacement terminal.
What is a conceptual term sheet?
A conceptual term sheet is a non-binding agreement setting forth the basic terms and conditions under which an agreement will be made. A term sheet serves as a template to develop more detailed legal documents. Once the parties involved reach an agreement on the details laid out in the term sheet, a binding agreement or contract that conforms to the term sheet details is then drawn up.
What is an "EIR?"
An Environmental Impact Report (EIR) is a detailed, written analysis of all the effects that a land development or construction project would have on the local environment, such as on the air quality, noise levels, population, traffic patterns, fire danger, endangered species, archeological artifacts, and community beauty. Many states require submission of such reports to local governments, with a process for public comment, before a development or project can be approved.
What does Public Utilities Code (PUC) approval mean?
When the Burbank-Glendale-Pasadena Airport Authority wishes to acquire property for airport use, the California Public Utilities Code (PUC) Section 21661.6, subsection (a) gives the City the authority to approve or disapprove use of such land for airport purposes. The Airport Authority has to submit a plan detailing the airport and any other proposed uses for the land to the City. The City Council at a public hearing must approve the plan for the Airport to use the property. Once a plan is approved by the City and the property is acquired, the Airport Authority may not change use of the land without City Council approval at a public hearing (PUC §21661.6, subsection (e)).
If you would like to commend an employee of the Burbank Police Department, please complete this form. Commendation Form
You may either mail this form or return it to the Burbank Police Department. You may also commend an employee by writing a letter to the Chief of Police at P. O. Box 6459, Burbank, CA 91510-6459, or by email at firstname.lastname@example.org
Verbal commendations may be given to any supervisor or the watch commander. Your comments will be reviewed by the employee’s commanding officer and the commended employee.
The Burbank Police Department thanks you for your interest and for taking the time to complete this form.
How do I report an abandoned vehicle?
Citizens wishing to file a complaint regarding a vehicle in violation of the 72-hour law (“abandoned vehicles”) can call 1-818-238-3107, 24 hours a day, 7 days a week, 365 days a year. You will be prompted by a recorded message requesting the following information:
License plate number
Vehicle location (address)
You are NOT required to leave your name and number. Any personal information left in regards to complaints is completely confidential.
Only one call is needed to assure your complaint is filed.
How do I apply to build condominiums?
All new condominium projects must go through the development review process, and a tentative tract map application must also be filed. Condominium conversions of existing apartment buildings require an administrative use permit application in addition to a tentative tract map application. Please note that new and conversion condominium projects have special development standards that must be satisfied in addition to the typical multiple family standards.
How do I apply to build a new apartment building?
All multiple family projects, whether new projects or additions of units to an existing project, must go through the development review process. This process involves a review of your proposed project by all City departments to ensure that it meets all applicable code standards and will be compatible with the surrounding neighborhood. Please contact the Planning Division for more information.
Does it matter if my property is near a single family area?
Yes. Development standards in multiple family zones, including the number of stories that can be built and the area of your lot that can be covered by buildings, are limited if your property is located within 500 feet of a single family residential zone. Please contact the Planning office with your property's address to determine whether or not these additional restrictions apply to your property.
Can I add apartment units behind my single family home?
In some cases, yes. If your property is in a multiple family zone but contains only a single family dwelling, you may be able to keep the existing building while adding additional units at the rear of the property. However, all of the multiple family development standards will still be applied to the property, including parking and open space requirements. In some cases, these strict requirements make it impossible to accommodate additional units on the property without demolishing the existing building.
Can I operate a child care in my home?
All child care facilities are regulated by the State of California. City approval (aside from a mandatory Fire Department inspection) is not required to operate a "small family day care home" for up to eight children. For a "large family day care home" for up to 14 children, the operator must first receive approval of an administrative use permit.
Please consult Burbank Municipal Code Title 10, Article 6, Division 13 for the provisions that pertain to family day care homes in single family residential zones. For both small and large family day care homes, please contact the State Department of Social Services, Community Care Licensing Division at (323) 981-3350 for further information and requirements.
What is the difference between a garage, carport, and porte-cochere and do I need one?
A garage or carport for at least two vehicles is required for every single family home. If the house is bigger than 3,400 square feet, a garage or carport for three vehicles must be provided.
A garage is enclosed on all four sides. A carport must be enclosed from the ground up on three sides by an opaque wall for at least two-thirds of the height of each wall. Four posts with a roof covering but no enclosing walls is not considered a carport, and cannot be used to satisfy the parking requirement.
A porte-cochere is a canopy attached to a residence, which is open on all sides, except where attached to a residence. The canopy extends over a driveway to provide shade and shelter, but cannot be used to satisfy the off-street parking requirement.
What are the rules for hobby or recreation rooms in my backyard?
Hobby, recreation, storage and other such rooms that are not attached to the main dwelling are limited to 300 square feet unless an accessory structure permit is approved. These accessory structures may have a toilet and sink only, unless there is an in-ground swimming pool on the property in which case they can also have a shower. If any plumbing is installed, the homeowner must sign a covenant that will be recorded on the property to prevent the accessory structure from being used as an illegal dwelling unit.
Garages may not be converted to hobby or recreation rooms unless replacement covered parking is provided elsewhere on the property. However, you may use your garage from hobby or recreation purposes as long as the garage door remains operable and the garage is not structurally altered in a way that would prevent it from functioning as a garage.
Can I work out of my home?
Yes. The City of Burbank has a home occupation ordinance that allows you to work out of your home for certain types of businesses. In general, home occupations are limited to office work or similar types of work that would not change the residential character of your neighborhood. Employees are limited only to residents of your home, and no outside clients or other visitors related to the business may come to your home. There are also limitations on the area of your home that can be devoted to the business.
How many units can I build on my property?
Each of the multiple family residential zones allows a specific density of development. The higher the permitted density, the more units you can build. The permitted density is also determined by the size of the lot. If your lot meets certain minimum size requirements, you may be able to build more units.
What are the rules about "granny flats?"
Accessory buildings that are used for sleeping or living purposes are often called "granny flats." Under Burbank's zoning rules, accessory buildings can only be used for living or sleeping if they are approved as a "second dwelling unit." If a second dwelling unit is approved, it can be rented out. Second dwelling units can only be approved if certain requirements are met, including but not limited to:
no bigger than 500 square feet
no other second dwelling unit within a distance of 300 feet
additional parking space provided (cannot be in driveway)
property owner must live on property in either main dwelling or second dwelling (i.e. both units cannot be rented)
Older "guest houses" that were approved prior to the 1980s can be used only for temporary short-term stays by friends or family members. They cannot be rented out or otherwise used for long-term or permanent living. A guest house can only be converted to a legal second dwelling unit if it meets all requirements for new second dwelling units, including those noted above.
What hours can my business operate?
The operating hours of your business depend upon your proximity to a residential zone. Most businesses may be open 24 hours per day if they are not located within 150 feet of a residential zone. However, businesses located within 150 feet of a residential zone may not be open for business between the hours of 12 midnight and 6 a.m. Employees may be on-site during that time, but their activities are limited.
The use list says I need a CUP for my business. What does that mean?
Certain types of business may require approval of a conditional use permit, or CUP, before they can open for business. This especially applies to commercial areas that are located within 150 feet of a residential zone. Many of the commercial zones in Burbank fall into this category. A CUP is a special permit that is approved by the Planning Board after a public hearing. If the Planning Board decides to approve a CUP application, it may place restrictions upon the permit and the operation of the business to ensure that the proposed business will be compatible with surrounding properties and uses.
Why can't I open a restaurant at a certain location when it's a permitted use in the Zoning Code?
When determining whether a use is allowed at a specific location, the use must be permitted in the Zoning Code and the required parking must be provided for the use. As discussed above, certain businesses may be grandfathered with less than the required amount of parking. However, grandfathering does not apply if the new business would have a greater parking demand than the previous business. Restaurants have a much higher parking demand than offices or retail stores. As such, a restaurant would not be grandfathered at a location where there is not adequate parking. It is not possible to open a restaurant at a location that previously housed an office or retail store if code required parking is not provided. The only situation where restaurants may be grandfathered is where it can be demonstrated that the building was last and most recently used as a restaurant.
How much parking do I need for my business?
Parking standards are determined based upon the type of your business, not the zone in which your business is located. Because many businesses in Burbank are located in older buildings for which it is impossible to provide adequate parking, some buildings are "grandfathered" with less than the required amount of parking. This means that in some cases, you may be able to open your business with less parking than might otherwise be required. However, there are very specific requirements that apply to grandfathered situations, and it is important that you discuss your proposed business with a planner to determine whether or not your business would be grandfathered.
How do I obtain an Alarm Permit?
Alarm Permit Applications:
Alarm Permits may be obtained at the Burbank Police Department's Traffic Bureau, Monday through Friday, 8 a.m. to 5 p.m. or by calling 818 238-3226 to request an application be mailed. An application may also be downloaded from the link at the bottom of this page. Commercial and residential applications are handled in the same manner. The permit fee is $75.00 and may be paid by cash, check, or money order. Credit card payment is not accepted by the City for this fee.
The permit fee allows the permit holder two false "burglary" alarms in a calendar year (January 1 to December 31). A third false "burglary" alarm, and each subsequent false alarm, will result in a $150.00 administrative fee.
The permit fee allows the permit holder two false "robbery" alarms in a calendar year (January 1 to December 31). A third false "robbery' alarm, and each subsequent false alarm, will result in a $200.00 administrative fee.
The permit renewal fee will be waived, if the permit location has had no more than two false alarms in the previous calendar year. A notification of a $25.00 renewal fee will be mailed, if the permit location has three or more false alarms in the previous year. Additional fees apply if the payment is not received prior to the April 1st deadline for that year.
There is a change in response status fee of $ 25.00 per change.
A false alarm means an alarm signal activated from any alarm system which is responded to by personnel of the Police Department and for which no emergency situation exists or existed as determined by the responding personnel. The "false alarm" shall not include alarms caused by hurricanes, tornadoes, earthquakes or other extraordinary circumstances determined by the Alarm Officer to be clearly beyond the control of the alarm subscriber. Examples include gale force wind, flood, fire, and verifiable power or telephone line failure.
Permit holders will be notified by mail at the address on the alarm permit of any applicable or delinquent fees. A police response to alarm activations will be declined if fees are 90 days past due and the permit holder has not replied to payment notifications.
Changes to an Alarm Permit:
It is the registered alarm permit holder’s responsibility to inform the alarm office of any required changes to responsible party emergency contact information. Notification is made by submitting an alarm permit form and writing ‘update’ at the top of the form.
Alarm permits are not transferrable. A new permit is required when the permit holder changes alarm companies, moves, changes the business name, or there is a new resident or owner of the business. The permit holder is required to notify the permit office when moving to an address different from the original permit. Follow the same procedure as listed above and write ‘cancel’ at the top of the permit application. The alarm office will make the necessary changes.
The State of California completes a comprehensive background check prior to authorizing our Police Department to release any firearms in our custody.
Contact the Burbank Police Department Detective Bureau at 1-818-238-3210 to speak with an assigned Detective regarding the release of your firearm(s). You should have the desk report number available when you make the call.
For additional information regarding the State application for the release of firearms, visit the Attorney General's website at www.ag.ca.gov/firearms.
What do I do if I think I am a victim of identity theft?
The Property Room's public counter is open Monday through Thursday from 8 a.m. until 4 p.m. You can reach the Property Room via the main elevator from the Police lobby of the Police/Fire Headquarters Facility. Check in with the desk officer in the lobby and advise him/her that you need to go to the Property Room.
How do I retrieve my property?
When property is eligible for release and the owner is known, a card is sent to the owner, stating that we hold property belonging to them, and giving instructions on how to pick it up. To confirm hours, or that your property is ready for release, call 1-818-238-3040 with the report number and property tag number. You can also call 1-818-238-3040 to inquire about losses that have not been reported to the police.
How do I file a complaint?
Policy/Procedures A relationship of trust and confidence between members of the Police Department and the Community they serve is essential to effective law enforcement. Police employees have a special obligation to act in a professional manner and respect the rights of all persons they contact. Law enforcement officers and employees must be free, however, to exercise their best judgment and initiate enforcement action or provide police services in a reasonable and impartial manner without fear of reprisal.
The Burbank Police Department acknowledges its responsibility to establish a system of procedures which not only will subject employees to corrective action when they conduct themselves improperly, but will also support employees when they properly discharge their duties.
If you have a complaint regarding a police employee, it is desirable that you come to the Police Department and speak to a supervisor, however, complaints may be made by telephone, 1-818-238-3130 or by mail, Burbank Police Department, P.O. Box 6459, Burbank, CA, 91510, and can be made anonymously. Citizen report forms are also available at City Hall in the Community Assistance Coordinator Office or the City Clerk’s Office. All information received will be treated confidentially by the Burbank Police Department. You may also access the form here. Complaint Form
When filing your complaint, you will be asked to provide the following information:
1. Your name, address, phone number(s), and age. 2. The name, address, phone number(s), and age of the alleged victim, if other than yourself. 3. The date, day, time, and location of the incident about which you are complaining. 4. The names of any witnesses, their address, and phone number(s), if available. 5. The name, badge number, or identifying description of the involved police employee(s), if available. 6. The name, address, and phone number(s) of any attorney or other person representing you and/or the alleged victim in this matter. 7. A narrative description of the events giving rise to your complaint.
A parent or guardian’s signature may be required on any complaint filed by a person under 18 years of age.
An investigator shall be specifically assigned by the Chief or Division Commander, and he/she shall contact all witnesses, examine any relevant evidence, and gather all information pertinent to each allegation made in the complaint. After completion of a thorough investigation, a complaint disposition shall be made as defined by Burbank Police Department policy for each alleged act of misconduct.
The final disposition of the complaint may be made by the Chief or Division Commander. When a complaint is sustained, the Chief may determine the appropriate corrective and/or disciplinary action to administer, including one or more of the following: counseling, training, written reprimand, suspension, demotion, or termination.
Departmental procedure allows 60 days for completion of an investigation into a citizen complaint. Normally all complaint investigations are completed within this time period. Extensions may be granted by the Chief if additional time is required. In the event of a delay, you will be notified of the reason(s) for the delay by the Department.
If you have any questions regarding these procedures, please contact the Professional Standards Bureau at 1-818-238-3238, Monday through Friday, during normal business hours. Upon request, the Department’s procedural directive on citizen complaints is available for inspection.
The California Vehicle Code sets forth uniform procedures for contesting a parking citation issued by this agency. These procedures include several time periods that must be carefully adhered to. In order to contest a citation, the “Request For Administrative Review” form must be received by the Burbank Police Department within twenty-one (21) days of the citation issuance, or within fourteen (14) days of the postmark of a delinquent citation notice you have received. All periods are expressed in calendar days.
Failure to comply with all stated time requirements will result in a waiver of your right to contest the citation. All correspondence will be sent to the address you provide on the reverse side of the protest form. Any delays in your receiving these communications will NOT result in extensions of time periods, except as otherwise provided by law. It is your responsibility to provide a proper mailing address and zip code for personal notification of our findings. We will make no further attempts to contact you beyond the mailing of our findings.
Our review will consist of an evaluation of the TECHNICAL MERIT of the citation. If we find the citation is invalid, it will be dismissed. If we find the citation valid, you will be provided with a “Request for Administrative Hearing” form with which to contest the citation further. Should you disagree with the technical findings, or feel there were extenuating circumstances, complete the form and file with the deposit of the full penalty amount within twenty-one (21) days of the postmark of our findings.
The “Request for Administrative Hearing” form requires you to select one of two options:
1. “Hearing by Personal Appearance” – For this, you will appear at an actual hearing presided over by a Hearing Commissioner, who will consider your contested citation. These hearings take place on a monthly basis. During this hearing you can testify or have a witness testify. The Hearing Commissioner can find you not guilty or dismiss the ticket administratively. He or she can also find you guilty, in which case, some or all of the posted bail is forfeited.
2. “Hearing by Declaration” - Allows you to submit a written argument to the Hearing Commissioner, who then has the same options as with a live hearing.
The decision of the Hearing Commissioner is final unless you appeal the case to Los Angeles County Superior Court. This must be done within twenty-five (25) days of the mailing of the Hearing Commissioner’s findings and requires a court-imposed fee.
You can get more details on the process by coming to the Citation Management (Traffic) counter in the lobby of the Police/Fire Headquarters Facility, or you may call 1-818-238-3120.
There are various ways to pay a parking citation in the City of Burbank.
By Mail: Parking citations may be returned by mail with a check or money order made payable to the City of Burbank. Payments should be sent to:
City of Burbank Police Department, ATTN: Traffic Bureau 200 N Third Street Burbank CA 91502-1201
Payment Processing Center P.O. Box 57010 Irvine, CA 92619-7010
Make sure to include your citation or indicate the citation number in the memo section of your check or money order
Online:Click here to pay your bills online. Any convenience fees are charged by the vendor, not the City of Burbank. Due to processing delays, it may take up to five days before online payment of your citation is available.
By Phone: You can call our toll free number at 1-877-237-3087 to make a payment by phone. Any convenience fees are charged by the vendor, not the City of Burbank.
In-Person: Payments may also be made in person at the Burbank Police Department, Traffic Bureau, Monday through Friday 8:00 am to 5:00 pm. Accepted forms of payment include: cash, money order, VISA or Mastercard. If the Traffic Bureau is closed, a drop box is located in the lobby of the station. Make sure to bring your citation or know your citation number to ensure proper credit.
How do I get a copy of an accident or crime report?
Copies of some reports may be released by the Burbank Police Department Record Bureau, which has a 24/7 public counter located in the Police lobby of the Police/Fire Headquarters Facility. Reports take up to ten (10) days before they are avialable for release. The base fee is $15 for a Traffic Report, $5 for a Crime Report, and $10 for a Computer Aided Dispatch Incident Report. Additional fees may apply depending on the type and complexity of the report, and whether or not photographs are included. Some reports are not public information and will only be released to those individuals with a right to have them.
For people who have suffered a financial loss in a reported incident, it is usually possible to obtain a “Certificate of Loss” to satisfy insurance company needs. If a report cannot be released, the base report fee is still applicable.
Public Information vs. Right to Privacy
Related Fees (civil subpoenas, witness fees, report fees, impound fees and statistical information fees, etc)
How do I obtain a release for an impounded vehicle?
Registered owners of impounded vehicles must FIRST obtain an impound release prior to going to the contract tow service storage facility. Releases can be obtained at the Police/Fire Headquarters Building located at 200 N. Third St. in Burbank.
To obtain a release on a vehicle that has been impounded as a result of an arrest other than DUI, the registered owner of the vehicle must contact the detective assigned to the case. It is advisable to call the Burbank Police Department to assure the vehicle is available for release prior to coming in. You can call 1-818-238-3333, with the case number to ascertain the release status of the vehicle, and if necessary, the name of the detective assigned to the case.
To obtain a vehicle that has been impounded as a result of DUI, driving without a license, driving on an expired license, out-of-date registration, or other traffic-related violations, it is advisable to call the Burbank Police Department Traffic Bureau at 1-818-238-3100 to assure the vehicle is available for release prior to coming in.
Only the Registered Owner (RO) of a vehicle can obtain the impound release. If the RO is not available (for example, out of town), he or she may mail, overnight, or send a facsimile (FAX) a NOTARIZED letter designating a person to pick up the vehicle. In the letter, the RO must be very specific as to who will be picking up the vehicle, along with a detailed description of the vehicle itself (make, model, license plate number, etc.).
The RO, or his/her designee, must present a valid California driver’s license. If the person only has a temporary license, another valid form of photo ID is required to obtain an impound release.
There is an administrative fee for the release of vehicles. No checks or debit cards are accepted by the Burbank Police Department. Acceptable forms of payment are cash or credit card only.
With the impound release in hand, you may go to the contract tow service and pay tthe applicable tow and storage fees directly. The current contract tow service is Girard and Peterson, 154 W. Providencia Ave., Burbank, CA 91502 1-818-843-8000. Please call them for particulars regarding payment methods, hours of operation, etc.
Complaints about the tow service should be made in writing to the Traffic Bureau Commander, Burbank Police Dept., 200 N. Third St., Burbank CA 91502
Who do I contact about a traffic issue?
You can contact the Traffic Bureau directly at (818) 238-3100.
What can be recycled in my recycle bin?
Visit our website section on what can be recycled by clicking here.
How Do I Join The Friends Of The Library?
The Friends of the Burbank Public Library is a volunteer non-profit organization that was incorporated on July 15, 1980. They provide financial support and volunteer support for library programming and special purchases. This organization functions as a conduit for tax deductible gifts to the library. Please join us. You may pick up a membership form at any of the library facilities, or download the membership form online.
Is There Any Job Opening In the Library? How Can I Apply?
There are managerial, professional, paraprofessional, and clerical positions in the Burbank Library system. Resumes will not be accepted in lieu of City of Burbank application. Call the 24-hr Jobline (818.238.5000) for details and to receive a City of Burbank application. Return the completed application to Human Resources, City of Burbank, 275 E. Olive Avenue, Burbank, CA. 91502. Click here for current job openings. E. O. E.
How Do I Offer Compliments and Suggestions?
Your comments are important to us. When you visit any of the library facilities, there are suggestion forms available near the circulation/checkout area.
You may also contact us with your compliments and suggestions. We thank you for taking the time to share your views.
How Do I Become A Volunteer For The Library?
For some people, the opportunity to be part of an organization and meet new people is a good enough reason for volunteering. Others like to feel they are part of a team, helping to extend service to the public. Working adults usually volunteer to serve their community and to do something different from what they do at work. Students volunteer to gain work experience, help their community and earn service hours. Retired people finally have the time to do some of the things they've always wanted to do, and they enjoy making news friends at the library.
Some of the typical volunteer opportunities include: participate as a tutor in the Literacy program, deliver books to home borrowers, assist with children's programming, assist with book sales sponsored by the Friends of the Library, as well as provide general assistance to various library departments. If you're interested in becoming a volunteer, call our Volunteer Coordinator at 818.238.5580
How Do I Apply For Internet Access?
Public access Internet computers are available at all three library facilities, Central Library, Buena Vista Branch, and the Northwest Branch. Computer users must have a valid Burbank Public Library card. To obtain a card, fill out an application and present it along with required identification to the circulation desk.
To use the Internet, you must read and sign a copy of the Internet Use Policy. At that time, an "Internet" sticker will be placed on your card identifying you as an Internet user. Internet users under the age of 18 must have their parent or guardian's signature on the Internet Use Policy's Signature and Authorization form.
How Do I Renew My Books?
Library materials that were checked out for 21 days may be renewed once for an additional 21 days. If the item was checked out for 7 days, it may be renewed for an additional 7 days.
Not only can you return to the library to renew your books, you can now renew library material over the phone. Please have your library card and the barcode numbers of the items you wish to renew handy when you call. Click here for library hours and telephone numbers.
Next time you are in the library , stop at the Circulation department to obtain your own PIN. You may also call the Circulation Department to obtain your very own PIN. Using your PIN, you may then renew your library materials online by accessing our Library iBistro Catalog.
How Long Can I Keep Books Out?
Most library material may be borrowed for a period of 21 days. This includes books, pamphlets, maps, compact discs, audio cassettes, and children's magazines.
Library materials that may be borrowed for 7 days include new fiction, adult magazines, Civil Service test study books, college test guides, Cliffs Notes, circulating encyclopedias, videocassettes, and DVDs.
Rental videotapes and DVDs check out for 3 days, at $1.00 for each item.
How Do I Apply For A Library Card?
Anyone who lives, works, or goes to school in the City of Burbank may be issued a library card free of charge. If you live outside of Burbank, check at the Circulation Desk to see if you're eligible for a free Burbank Public Library card.
Proper identification with a current address and signature is required. Children through the 8th grade must have a parent or guardian co-sign the application in order to get a library card.
Your Burbank Library card can be used at any of the City's three facilities: the Central Library, the Buena Vista Branch and Northwest Branch Libraries. When you are issued your new library card, you will also be given a Personal Identification Number (PIN).You will need your PIN to place holds on materials, renew materials, and to view your account using the Library's WebCat automation system. Please keep your PIN in a safe place. If your library card is lost or stolen, it is your responsibility to report it to the library. For more information, call our Circulation Department at (818) 238-5600.
Download a City of Burbank Library Card Application here.
Where can I get a copy of a Marriage License or a Birth Certificate? Where can we apply for a Marriage License?
Los Angeles County Recorder/Clerk's Office. There is an office in Van Nuys, telephone No. (818) 374-7176. Web site: www.lavote.net
Voter registration applications are available at the City Clerk's Office, all of the Burbank Library branches and Fire Stations, and the United States Post Office. On-line request for an application is available at the Secretary of State web site: www.ss.ca.gov/elections/votereg1.
Where can I get information on my home/property?
Information on property ownership is available through the Los Angeles County Tax Assessor's Office. Telephone No. (818) 833-6000. Web site: www.co.la.ca.us.
Do I need a permit to have a Garage Sale in Burbank?
Yes. Contact License and Code Services. Telephone No. (818) 238-5280.
How do I file a claim against the City of Burbank?
You need to obtain a Claim Form from the City Clerk's Office, 275 East Olive Avenue, clicking here or call (818) 238-5851 and a form can be mailed to you. If the claim involves a collision with a City vehicle, you will need to complete a supplemental claim form as well. The forms must then be returned to the City Clerk's Office. It will be date stamped, logged, and sent to the City's Risk Management Division where it will be processed, telephone No. (818) 238-5010 for status of claim.
If I have problems with bees, rodents, weeds, or diseased trees, who do I contact?
Bees: Clyde Steese, Bee Keeper: (818) 400-6442 or All Valley Bee Service: (818) 892-9515 Rodents: County Health Department Complaint Line: (626) 430-5450. Weeds: Public Works. Telephone No. (818) 238-3915 Diseased City Trees: Forestry Division of Parks, Recreation, and Community Services, telephone No. (818) 238-5304.
Are there services available for homeless or stranded individuals?
Burbank Temporary Aid Center: (818) 846-2330 Salvation Army: (818) 845-7214
What should I do if I am involved in a traffic accident?
1. You must stop. Someone could be injured and need your help.
2. If anyone is injured, call 911. Administer first aid to injured parties. (Not all traffic accidents require a police response. Most non-injury traffic accidents can be handled between the parties.)
3. If no one is injured or killed, move your vehicle out of the traffic lane.
4. Show your driver’s license, registration card and proof of financial responsibility to the other driver or to a peace officer. You are also required to provide your current residence address.
5. Get the facts. Write down the details at the scene:
A) License plate numbers.
B) Damage to all vehicles involved.
C) Name(s) of other drivers, addresses and phone numbers.
D) Insurance company names and policy numbers.
E) Name(s) of all passengers, pedestrians or witnesses, addresses and phone numbers.
F) When did the accident occur? Date and time.
G) Where did the accident occur? Cross Streets and City.
6. If you have a camera, photographs can be helpful for future reference. Carefully choose a safe location from which to take the photographs.
7. If you are unable to locate the owner of a car or other property that you have collided with, you must leave a note secured attached to the property in a conspicuous place, which includes your name, address, and the name and address of the owner of the car you are driving.
8. You must also contact the local law enforcement agency.
9. Emergency Item Checklist:
First aid kit
References: DMV driver’s handbook AAA pamphlet; “Protect Yourself In Case Of an Accident”
Where do I pay a parking or speeding ticket?
Parking Citation: Burbank Police Department, 200 North Third Street (818) 238-3120 Moving Violation: Burbank Municipal Court, 300 East Olive Avenue (818) 557-3463
Where do I obtain a residential preferential parking permit?
Public Works Department, 333 East Olive Avenue (818) 238-3915 or click here to take you to the permit section.
Where is the closest Department of Motor Vehicle to Burbank?
The California Department of Motor Vehicle's website address is www.dmv.ca.gov
1. What is the Emergency Medical Services (EMS) Membership Program?
The Membership Program offers Burbank residents an affordable means for paying paramedic and ambulance costs not covered by medical insurance when 9-1-1 is called for assistance.
The Membership Program enables Burbank citizens to protect their families from unexpected out-of-pocket expenses as a result of emergency medical care provided by the Burbank Fire Department.
C. Emergency Medical Services Provider
The Membership Program is not an insurance plan – the Burbank Fire Department is a provider of services. When a member receives treatment and emergency transportation, their medical insurance will be billed.
D. Payment Options
For $60.00 a year or $5.00 a month added to their Burbank Water and Power utility bill, Burbank residents will not be billed for emergency paramedic and transport services provided by the Burbank Fire Department, as long as their membership dues are current. Membership dues are non-refundable.
E. What does the membership fee cover?
All emergency medical services and ambulance transportation to receiving hospitals provided by the Burbank Fire Department are covered. If you have medical insurance, the Burbank Fire Department will bill them for the services rendered, and will accept whatever they pay as “payment in full”.
F. Medicare Payments
Medicare may not cover the total cost of pre-hospital medical treatment that the paramedics provide or for ambulance transportation. You should contact Medicare to verify your specific coverage.
G. Medi-Cal Payments
Medi-Cal payments vary. Contact Medi-Cal to verify your specific coverage. Medi-Cal is accepted as payment in full, and EMS membership is not necessary. However, residents covered by Medi-Cal may still want to consider EMS membership if the Medi-Cal plan requires a “share of cost,” or if there are household residents who are not covered under the Medi-Cal plan.
2. Who do I call when I have a medical emergency?
9-1-1 is always the number to call in an emergency. The Membership Program office phone number is for administrative use only.
3. As a Burbank resident, how do I enroll in the EMS Membership Program?
Choose one of these payment options (membership dues are non-refundable):
- If you receive a Burbank Water and Power bill, you can have $5.00 added to your bill per month.
- To pay the fee annually, send a check for $60.00 payable to the Burbank Fire Department.
Please return the form to the Burbank Fire Department through one of these options:
- Mail the form to:
Burbank Fire Department EMS Membership Program
311 E. Orange Grove Ave.
Burbank, CA 91502
- If you choose the $5 monthly payment option added to your Burbank Water and Power bill, scan the form and email it to EMSMembership@burbankca.gov
4. Do I get a member identification card once I join the EMS Membership Program?
No. In the early development of the Membership Program, the Burbank Fire Department realized that using a card could cause delays or problems in emergencies if someone attempts to find the card before requesting help. Your membership is confirmed by your name, address and date of birth.
5. Who is covered under the membership fee?
All permanent residents identified by name on the enrollment form are covered by the Membership Program.
6. What if there are changes or updates to my household?
Notify the Burbank Fire Department directly of any changes or updates such as: household member additions, deletions, address, and/or phone number by by emailing the Membership Program office at EMSMembership@burbankca.gov or calling (818) 238-3486. If a member moves to a different residence in Burbank and wishes to keep the membership, they must notify the Membership Program office of the change of address. Failure to update member information may affect benefit coverage.
7. Does the EMS Membership Program cover members of my household outside the City of Burbank?
No. Members are only covered within the City of Burbank for emergency incidents requiring medical attention and transportation to the closest receiving hospital.
8. Is non-emergency ambulance transportation covered to or from a hospital, doctor's office, rehab facility or retirement home?
No. The Membership Program is for emergency transportation only. Non-emergency, routine ambulance transportation is not a benefit of the Membership Program and is not covered.
9. Why do I need to join the EMS Membership Program if I already have medical insurance?
Your insurance company may only pay a portion of charges, or may not pay for any charges from the Burbank Fire Department for emergency medical treatment and transportation. This could result in an unpaid balance for which you are responsible. As an active member, you have extra financial protection in an unexpected emergency and are not responsible for any out-of-pocket charges from the Burbank Fire Department.
10. Why does the Burbank Fire Department bill my insurance plan?
The Burbank Fire Department is not an insurance company. The Burbank Fire Department is a provider of services. To maintain an exceptional level of emergency service to the community, the Burbank Fire Department must recover the costs associated with the treatment and transportation provided.
11. What happens if I do not enroll in the EMS Membership Program?
Whether or not you are a member, you will always receive the highest level of emergency treatment and transportation by the Burbank Fire Department. By enrolling in the Membership Program, the enrollment fee covers any charges related to emergency medical services and ambulance transportation provided by the Burbank Fire Department that are not covered by your insurance. You incur no out-of-pocket expense related to paramedic or ambulance charges. As a non-member, however, you will be billed for the services. You may give the bill to your insurance company but will be responsible for any unpaid balance. Your insurance coverage may not include or pay for the treatment you received.
12. Is there a reduced EMS Membership Program fee for low-income families?
The purpose of the Membership Program is to provide families with an alternative to paying for the cost of emergency medical services and ambulance transportation. The monthly fee of $5.00 is itself the reduced fee.
13. I pay property taxes. Do my tax dollars pay for ambulance service?
No, tax dollars provide for fire service to Burbank residents but not paramedic and ambulance service. The Burbank Fire Department has charged for emergency medical services and ambulance transportation since the Membership Program began.
14. If I decide not to join the EMS Membership Program, what are the charges for paramedic and emergency ambulance services?
The actual cost of paramedic treatment and ambulance transportation varies, but can range anywhere from $1,000.00 and higher. The Burbank Fire Department transportation charges coincide with the fees authorized by the Los Angeles County Department of Health Services (DHS). Click on the Section Links tab to view the General Public Ambulance Rates.
How does it work?
The Public Information Office operates The Burbank Channel, Burbank's government access channel on Charter Communications cable channel 6 and AT&T U-verse channel 99. All of the programming of The Burbank Channel is being web cast live (with a 20 second delay) 24 hours a day, 7 days a week. If you're not a Burbank or Glendale resident or are away and want to view The Burbank Channel, you can go to a computer to view the web cast on the Internet. The video programming is converted into Windows Media Player format and sent to a broadcasting server as a live web stream. The delay is the length of time required to convert the live signal into real media format and produce a broadcast for viewing.
What will I see?
The Public Information Office operates The Burbank Channel, Burbank's government access channel on Charter Communications cable channel 6 and AT&T U-verse channel 99. It is seen on Charter channel 16 in the neighboring city of Glendale. The Burbank Channel airs informational shows about the City, its services, its activities, its people, and meetings (including Council, Planning Board, Police Commission, and Parks and Recreation Board to name a few). In the times between the listed programming, The Burbank Channel carries the Bulletin Board with information on City events, activities, services, great digital music and more.
What software will I need to view the web cast?
In order to view the video streams you must have Windows Media Player version 9 or higher embedded in your web browser. To find out which version of Media Player is embedded in your browser, right-click the play in the Media window and then select About.
What type of connection do I need?
The web cast performs best on cable modem or dsl. It does support 56 kbps modem connections, however those viewers will notice considerable lag time and frequent loss of video feed. We recommend viewing the web cast from either a cable modem or dsl connection.
Will I be able to view the meeting in its entirety?
The web cast is a live broadcast (with a 20 second delay) of The Burbank Channel. It is available here. You will only see the content that was available when you started viewing.
If I miss a meeting or show, how I can find out the next air time ?
The web cast is a live broadcast (with a 20 second delay) of The Burbank Channel. Programs are replayed frequently. To view the Programming Schedule for The Burbank Channel, click on the link below:
Will I be able to view past meetings?
We are now providing an archive of City Council meetings. They are available on the Media Page.