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Housing Enforcement Unit 

TENANT PROTECTION INTAKE, INVESTIGATIONS, AND ENFORCEMENT
 

Our Purpose: 

The Housing Enforcement Unit (HEU) is a multi-disciplinary City program that investigates housing complaints, provides information, shares housing resources, enforces the City and State’s tenant protections, and will soon offer no-cost mediation for landlord-tenant disputes, and legal services grants for qualifying parties.

Services We Provide: 

  1. Review tenant complaints of alleged housing law violations
  2. Issue notices to vilatiors, with potential for enforcement
  3. Refer residents to community resources for assistance
  4. Educate about tenant rights and responsibilities 
  5. Address price gouging incidents
COMING SOON: 
Half-day mediations
Legal aid for qualifying low-income tenants
PROCESS FOR CLAIM SUBMISSIONS:

INTAKE REVIEW 

PROVIDE TENANT RESOURCES

COORDINATE SOCIAL SERVICES

INVESTIGATE COMPLAINTS

DETERMINE COMPLIANCE ACTIONS

Detailed information
Are you a tenant or a landlord and need to file a claim? Here are a few ways : 
  1. Digital Form: File a claim by filling out this form. 
  2. Call: Contact the Housing Office at (818) 238-5180
  3. Email: Send an email to [email protected] 

The House Enforcement Unit is expected to Expand. Future expansion includes: 

  1. Low-Income Legal Services (Expected to Launch July 2025): Free mediation services and grant program for qualifying low-income households in need of legal representation in at-fault eviction proceedings.: A program to track and monitor evictions, rental rates, and rent increases
  2. Expanded City Relocation Program
  3. Outreach and Education: Continue to expand outreach and education the public on the Housing Enforcement process, programs, and services.  

On July 30, 2024, Burbank City Council adopted the Tenant Protection Ordinance which increases relocation assistance for no-fault evictions, strengthens anti-retaliation protections, and establishes local enforcement measures for violations of the ordinance. 

Housing Office

For questions and concerns related to housing, please call or email: 
(818) 238-5180
[email protected]